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Medterra

Shipping
& Returns

All orders are shipped within 1-2 business days. Most orders placed Monday - Friday before 12pm PST are shipped out the same day, however we do not guarantee this. Our business hours are:

Monday - Friday, 9:00 - 17:00 EET.


We encourage our customers to place an order when half of their CBD is gone. This will prevent shipping delays and ensures you are not out of CBD. We ship to most international countries.

If you would like to speak with someone, please call +31 20 323 0320, Monday - Friday, 9:00 - 17:00 EET or email us at [email protected]

Bottles of Medterra's products and a box
Boxes and packages Boxes and packages

Return and Refund

Policy

We want you to feel confident with your CBD purchase and want to provide you with excellent customer service. Please check your shipment carefully upon arrival to ensure it has not been damaged during shipping. All claims for damaged product(s) must be made within 72 hours of receiving the product to [email protected] You will need to provide detailed information for any product damaged and photo proof during shipping within that timeframe.

If you are not satisfied with our products, you may request a refund of the full purchase price within 30 days of the product received date. Customer is responsible for return shipping. Please submit your request to [email protected] or call +31 (0)20 244 34 00 to speak to Customer Service.

Order processing,

Delivery method and timing

Your shipping charges will be calculated and viewable at checkout. After an order has been received in our system, please allow 1-2 business days for your order to ship. Shipments are sent using DPD Home, or UPS standard. Shipping times is dependent on location from our main warehouse and fulfillment center located in Amsterdam region, The Netherlands. Typical shipping times may vary from 4-7 business days (Monday to Friday) after processing times. This does not include any potential for inclement weather or holidays. When tracking your shipment, please allow 1-2 business days for the tracking to update. If you have questions about your order or shipping, please call us at +31 20 323 0320 or email us at [email protected]

CBD+ Tincture bottle
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How long will it take to ship my order out?

We try our best to get out as many packages as possible, even if that means running to the Post Office or Carrier to drop off your package after their scheduled pick up. Due to the high volume of orders, after your order has been placed, please allow up to 3 business days for your package to be shipped.

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How do i track my order?

Once your order has been shipped, you will receive a shipping email confirmation with your tracking number. If you did not receive it, please email us at [email protected] and we will be happy to provide you with your tracking number.

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Can i upgrade my shipping?

At the moment, we only offer one standard shipping solution through UPS.

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Shipping methods & estimated delivery dates

International Shipping: At this time, we only offer UPS International shipping. Please note that international mail will require 2-3 extra weeks to arrive. We are not responsible for custom delays or if your package has been returned due to your country's regulations.

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Currency: £

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